1. Introduction

At Turner Equipment & Sales Limited, we take great care to ensure that all products supplied are of the highest quality, verified, and accurately described before delivery.
Because our business involves the sourcing and distribution of specialized equipment and machinery, each order is processed with specific technical and logistical requirements.

For this reason, our Return and Refund Policy clearly defines how return requests are handled to maintain fairness and consistency for all our customers.

2. General Policy

We do not accept returns or refunds for products once an order has been confirmed, processed, and delivered — except in cases where a genuine issue is verified according to this policy.

Every product is thoroughly inspected, tested (where applicable), and packaged securely prior to dispatch. Customers are encouraged to review all specifications and compatibility requirements before placing an order.

3. Eligibility for Return or Replacement

A return or replacement request may be considered only under the following conditions:

• The product received is materially different from what was ordered (e.g., wrong model, incorrect specification).

• The product arrives damaged during transit, and evidence of damage is provided immediately upon delivery.

• The product is found to be defective upon first use and is still within the applicable warranty period.

In such cases, we will carefully review and, if validated, arrange for repair, replacement, or other suitable resolution.

4. Conditions for Review

To qualify for a review under this policy:

• The issue must be reported within 48 hours of product delivery.

• Clear photo or video evidence must be provided to confirm the issue.

• The product must remain unused, unaltered, and in its original packaging unless the defect prevents testing or setup.

• The original invoice and order reference must be presented for verification.

If these conditions are not met, the request may not be accepted.

5. Non-Returnable and Non-Refundable Items

For clarity and transparency, the following items are not eligible for return or refund under any circumstances:

• Custom-ordered or specially sourced equipment.

• Used or installed machinery.

• Items damaged due to improper use, mishandling, or installation errors.

• Consumables, spare parts, and accessories that have been opened or installed.

• Any product where the seal or protective packaging has been broken.

These conditions align with international industry standards for machinery and technical product sales.

6. Evaluation and Resolution

Once a claim is submitted with sufficient evidence:

1. Our team will review the request and supporting documentation.

2. If the issue qualifies, we will provide clear next steps for inspection, repair, or replacement.

3. The resolution method (repair, replacement, or adjustment) will depend on product type, availability, and manufacturer policy.

Refunds are not offered by default but may be considered only in exceptional cases where a replacement is not possible.

7. Warranty Claims

Many of our products are covered by manufacturer or supplier warranties.
Warranty coverage may include repairs or part replacements depending on the product type and manufacturer terms.
We assist customers in coordinating warranty claims, provided the product issue meets eligibility criteria.

8. Customer Responsibilities

To avoid misunderstandings, customers are advised to:

• Verify product specifications, voltage, and compatibility before ordering.

• Inspect deliveries immediately upon arrival.

• Handle and install equipment according to manufacturer instructions.

• Retain all packaging and documents until the product has been tested and confirmed in good condition.

9. Transportation and Handling Costs

If a return or replacement is approved, the customer may be responsible for covering shipping or handling costs unless the issue is proven to be caused by an error on our part (e.g., wrong item shipped).

We will always communicate these details clearly before any action is taken.

10. Fairness and Transparency

Our goal is to provide a clear and fair process for handling any valid issues — without unnecessary delays or disputes.
While we maintain a strict no-return policy for standard orders, we also ensure every case is reviewed with understanding and professionalism.

We believe in long-term partnerships, not one-time transactions — and every concern is handled with integrity and respect.

11. Policy Updates

Turner Equipment & Sales Limited reserves the right to update or revise this policy at any time to reflect changes in operational procedures or legal requirements.
Customers are encouraged to review this page periodically for the most up-to-date information.

12. Acknowledgment

By placing an order through our platform, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy, along with our Terms and Conditions and Support Policy.